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             ___      _____      ___     _____    
  ____      / _ \\   / ____||   / _ \\  |  __ \\  
 |    \\   / //\ \\ / //---`'  | / \ || | |  \ || 
 | [] ||  |  ___  ||\ \\___    | \_/ || | |__/ || 
 |  __//  |_||  |_|| \_____||   \___//  |_____//  
 |_|`-`   `-`   `-`   `----`    `---`    -----`   
 `-`

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Text this: DEVELOPMENT AND FIELD-TESTING OF PERFORMANCE CRITERIA FOR CUSTOMER-SERVICE PERSONNEL IN THE CREDIT/CHARGE CARD BUSINESS