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 _    _      ___               _    _             
| || | ||   / _ \\    ____    | || | ||     ___   
| || | ||  | / \ ||  |    \\  | || | ||    /   || 
| \\_/ ||  | \_/ ||  | [] ||  | \\_/ ||   | [] || 
 \____//    \___//   |  __//   \____//     \__ || 
  `---`     `---`    |_|`-`     `---`       -|_|| 
                     `-`                     `-`

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Text this: AN EMPIRICAL STUDY OF THE QUALITY AND CONTEXT-SPECIFIC APPLICABILITY OF CUSTOMER SATISFACTION MEASURES