Text this: Boundary spanning by design: Insights from a vendor perspective

  _  __     ___      _____      ___      ______  
 | |/ //   / _ \\   |__  //    / _ \\   /_   _// 
 | ' //   | / \ ||    / //    | / \ ||    | ||   
 | . \\   | \_/ ||   / //__   | \_/ ||   _| ||   
 |_|\_\\   \___//   /_____||   \___//   /__//    
 `-` --`   `---`    `-----`    `---`    `--`