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  _____      ___      _____     _____     _____   
 / ____||   / _ \\   /  ___||  |  ___||  |__  //  
/ //---`'  / //\ \\ | // __    | ||__      / //   
\ \\___   |  ___  ||| \\_\ ||  | ||__     / //__  
 \_____|| |_||  |_|| \____//   |_____||  /_____|| 
  `----`  `-`   `-`   `---`    `-----`   `-----`

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Text this: TQM in IS?: The case of a government agency in Singapore