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  _____      ___       _____   _    _     ____    
 / ____||   / _ \\    / ___// | || | ||  |  _ \\  
/ //---`'  | / \ ||   \___ \\ | || | ||  | |_| || 
\ \\___    | \_/ ||   /    // | \\_/ ||  | .  //  
 \_____||   \___//   /____//   \____//   |_|\_\\  
  `----`    `---`   `-----`     `---`    `-` --`

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Text this: TQM in IS?: The case of a government agency in Singapore