Knowledge@SMU. (2011). For a competitive edge in services, invest in the right people and processes. Institutional Knowledge at Singapore Management University.
Chicago Style CitationKnowledge@SMU. For a Competitive Edge in Services, Invest in the Right People and Processes. Institutional Knowledge at Singapore Management University, 2011.
MLA引文Knowledge@SMU. For a Competitive Edge in Services, Invest in the Right People and Processes. Institutional Knowledge at Singapore Management University, 2011.
警告：這些引文格式不一定是100％准確.