Knowledge-based support in a group decision-making context: An expert-novice comparison

• Main Authors: NAH, Fiona Fui-hoon, BENBASAT, I.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2004
• Subjects: Knowledge-based Support; Group Decision Making; Experts versus Novices; Social Judgment-involvement Theory; Elaboration Likelihood Model; Databases and Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/9521; https://ink.library.smu.edu.sg/context/sis_research/article/10521/viewcontent/Knowledge_based_Support_in_a_Group_Decision_Making_Context__An_Ex.pdf
• Institution: Singapore Management University

This research examines the use of knowledge-based and explanation facilities to support group decision making of experts versus novices. Consistent with predictions from the persuasion literature, our results show that experts exhibit a higher level of criticality and involvement in their area of ex...