Text this: Frontline employees’ cognitive appraisals and well-being in the face of customer aggression in an Eastern, collectivist culture

 _____     _    _    _    _    __   __   __   __  
|  __ \\  | || | || | |  | ||  \ \\/ //  \ \\/ // 
| |  \ || | || | || | |/\| ||   \ ` //    \   //  
| |__/ || | \\_/ || |  /\  ||    | ||     / . \\  
|_____//   \____//  |_// \_||    |_||    /_//\_\\ 
 -----`     `---`   `-`   `-`    `-`'    `-`  --`