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  _____     _____     _____      ___              
 /  ___||  |  ___||  / ____||   / _ \\    ____    
| // __    | ||__   / //---`'  | / \ ||  |    \\  
| \\_\ ||  | ||__   \ \\___    | \_/ ||  | [] ||  
 \____//   |_____||  \_____||   \___//   |  __//  
  `---`    `-----`    `----`    `---`    |_|`-`   
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Text this: Frontline employees’ cognitive appraisals and well-being in the face of customer aggression in an Eastern, collectivist culture