Service quality assessment using importance-performance analysis to managing customer satisfaction :: A Study of service quality perception of SME Center's member

by , PRATAMA, Adhi, , Dr. Bambang Riyanto LS., MBA
Published 2003

Analisis mengenai perlindungan nasabah bank melalui lembaga mediasi perbankan

by , PRATAMA, Adhi, , Drs. Paripurna S., S.H.,M.Hum.,LL.M
Published 2010