Consumer complaint behaviour, satisfaction with complaint handling, mobile phone dependency and relationship quality in mobile phone service industry

by A. Rahman, Mohd. Khirzanbadzli
Published 2016

A confirmatory factor analysis in a study of consumer complaint behaviour, satisfaction with complaint handling and relationship quality

by A Rahman, Mohd. Khirzanbadzli, Haron, Sharifah Azizah, Paim, Laily, Osman, Syuhaily, Jaafar, Norlida
Published 2016

The effect of soft and extreme action in public complaint behavior on satisfaction with complaint handling

by A. Rahman, Mohd Khirzanbadzli, Haron, Sharifah Azizah, Paim, Laily, Osman, Syuhaily, Yunus, Noorlaila, Wee, Hassnah
Published 2016

The effect of soft and extreme action in public complaint behavior on satisfaction with complaint handling

by A. Rahman, Mohd Khirzanbadzli, Haron, Sharifah Azizah, Paim, Laily, Osman, Syuhaily, Yunus, Noorlaila, Wee, Hassnah
Published 2016

The influence of impulse purchase orientation, brand orientation, prior online purchase experience and online trust on online purchase intention among working adults in Kuala Lu...

by Ilias, Hatta, A Rahman, Mohd. Khirzanbadzli, Wan Rashid, Wan Edura, Othman, Abdul Kadir, Saihaini, Shamsul Baharin, Sharkawi, Ismawati, Malini, Helma
Published 2022