e-Service quality, ease of use, usability and enjoyment as antecedents of e-CRM performance: an empirical investigation in Jordan mobile phone services

by Al-Momani, Khalid, Mohd Noor, Nor Azila
Published 2009

The influence of electronic service quality on the performance of electronic customer relationship management (e-CRM) in Jordanian telecommunication industry

by Mohd Noor, Nor Azila, Al-Momani, Khalid
Published 2010