Examining the Effect of Physical and Social Servicescape on Customer revisit intentions and word of mouth using SOR theory

by Ali, Muhammad Asghar
Published 2023

Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender

by Ali, Muhammad Asghar, Ting, Ding Hooi, Isha, Ahmad Shahrul Nizam, Ahmad-Ur-Rehman, Muhammad, Ali, Shoukat
Published 2023

Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender

by Ali, Muhammad Asghar, Ting, Ding Hooi, Isha, Ahmad Shahrul Nizam, Ahmad-Ur-Rehman, Muhammad, Ali, Shoukat
Published 2023