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The relationships between service quality and customer satisfaction of a courier service provider: towards more focus approach / Hartini Zuhaila Jamal, Faliza Mahamed Ali and Roseazrina Azmi

The relationships between service quality and customer satisfaction of a courier service provider: towards more focus approach / Hartini Zuhaila Jamal, Faliza Mahamed Ali and Rosea...

by Jamal, Hartini Zuhaila, Mahamed Ali, Faliza, Azmi, Roseazrina
Published 2018

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