Online Consumer Complaint Behaviors: The Dynamics of Service Failures, Consumers' Word of Mouth, and Organization-Consumer Relationships

by BACH, Seung B., KIM, Soojin
Published 2012

Understanding anti-government sentiment and the public's anti-corruption behavior: The roles of perceived ethics failure, emotional leadership, and communication strategy

by KIM, Soojin, TAM, Laishan, BACH, Seung
Published 2017