Impact Of Servicescape Failures And Associated Recovery Strategies On Customer Behavior In The Food Service Industry

by Chua, Bee Lia
Published 2009

Green hotels: the state of green hotel research and future prospects

by Chua, Bee Lia, Han, Heesup
Published 2022

Consequences of cruise line involvement: a comparison of first-time and repeat passengers

by Chua, Bee-Lia, Lee, Sanghyeop, Han, Heesup
Published 2017

Role of service encounter and physical environment performances, novelty, satisfaction, and affective commitment in generating cruise passenger loyalty

by Lee, Sanghyeop, Chua, Bee-Lia, Han, Heesup
Published 2016

Eliciting customers’ waste reduction and water saving behaviors at a hotel

by Han, Heesup, Chua, Bee Lia, Sunghyup, Sean Hyun
Published 2020

Consumers’ intention to adopt eco-friendly electric airplanes: The moderating role of perceived uncertainty of outcomes and attachment to eco-friendly products

by Han, Heesup, Chua, Bee Lia, Sunghyup, Sean Hyun
Published 2020

Mobile hotel reservations and customer behavior: channel familiarity and channel type

by Kim, Jinkyung Jenny, Chua, Bee-Lia, Han, Heesup
Published 2021

Malaysia as a culinary tourism destination: international tourist's perspective

by Abdul Karim, Muhammad Shahrim, Chua, Bee Lia, Salleh, Hamdin
Published 2010

Malaysia as a culinary tourism destination : international tourists’ perspective / M. Shahrim Ab. Karim, Bee-Lia Chua and Hamdin Salleh

by Ab. Karim, M. Shahrim, Chua, Bee-Lia, Salleh, Hamdin
Published 2009

Impacts of cruise service quality and price on vacationers cruise experience: moderating role of price sensitivity

by Chua, Bee Lia, Sanghyeop, Lee, Ben, Goh, Heesup, Han
Published 2015

Hotel privacy management and guest trust building: a relational signaling perspective

by Moon, Hyoungeun, Yu, Jongsik, Chua, Bee Lia, Han, Heesup
Published 2022

Armchair tourism: exploring individuals’ innovative travel experience in the with-corona era

by Moon, Hyoungeun, Yu, Jongsik, Chua, Bee-Lia, Han, Heesup
Published 2022

Hotel data privacy: strategies to reduce customers' emotional violations, privacy concerns, and switching intention

by Yu, Jongsik, Moon, Hyoungeun, Chua, Bee-Lia, Han, Heesup
Published 2022

A new tourism paradigm in the marketplace: armchair travel and destination experiences

by Yu, Jongsik, Moon, Hyoungeun, Chua, Bee-Lia, Han, Heesup
Published 2024

In search of a reciprocal relationship in dessert cafés: linking customer perceived innovativeness to value co-creation behavior

by Ling, Esther Sii Wei, Chua, Bee-Lia, Han, Heesup
Published 2023

The role of physical environment in leisure service consumption: evidence from a ski resort setting

by Chua, Bee Lia, Lee, Sanghyeop, Huffman, Lynn, Hyun, Suk Choi
Published 2015

Independent café entrepreneurships in Klang Valley, Malaysia – challenges and critical factors for success: does family matter?

by Lee, Sanghyeop, Lee, Kai Sean, Chua, Bee Lia, Han, Heesup
Published 2017

Investigating the key drivers of traveler loyalty in the airport lounge setting

by Chua, Bee Lia, Sanghyeop, Lee, Kim, Hyeon Cheol, Han, Heesup
Published 2017

Shaping and enhancing airport lounge experiences: the application of brand personality and image congruity theories

by Lee, Sanghyeop, Chua, Bee-Lia, Kim, Hyeon-Cheol, Han, Heesup
Published 2017

Hotel restaurants’ challenges and critical success factors in Klang Valley, Malaysia: the inseparable roles of support centers and revenue streams

by Lee, Sanghyeop, Lee, Kai Sean, Chua, Bee Lia, Han, Heesup
Published 2019