Communication strategies of call center agents : a multi-method study of solidarity building and conversation control on agent performance

by Clark, Colin MacKinnon
Published 2011

Communication audit.

by Chen, Harn Shuian., Han, Sihui., Tan, Peck Chin.
Published 2008

Factors affecting consumer choices : a study on the fast food industry.

by Chong, Soo Yi., Liang, Diana Hui Li., Tan, Shylene Li Yuen.
Published 2008

Study on the use of ethnic priming and target marketing on the attitudes towards models in print media.

by Seah, Lynn Kia Leng., Lin, Kejin., Liao, Joan Huanting.
Published 2008

Incidence of graphic distortion in annual reports : a comparison study of Singapore and Hong Kong companies.

by Iskandar Mirza., Kee, Jane Hui Yi., Koh, Alicia Li Sze.
Published 2008

Internal communication and job satisfaction in hotels : an examination of congruence between executives' and employees' perceptions.

by Low, Tze Pin., Ong, Hanni., Yap, Jing Yu.
Published 2008

Impulse buying for services.

by Goh, Cai Qin., Lim, Siok Ee., Loh, Meilin.
Published 2008

Effects of gender roles and apprehension on SMS usage in Singapore.

by Lim, Valerie Jia Min., Loo, Joanna Hui Shan., Teo, Wee Tee.
Published 2008

Teens and online chatting : does it affect communicative competence?

by Lim, Miao Yin., Ngik, Ting Ting., Su, Gigi Yazhuang.
Published 2008