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1

Manpower scheduling for a call center under an uneven service demand and multiple planning horizons with predetermined service level requirement

Manpower scheduling for a call center under an uneven service demand and multiple planning horizons with predetermined service level requirement

by Franco, Lou Rose Elaine Fong
Published 2003

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2

A methodology for staffing and scheduling of customer service representatives (CSRs) in a call center

A methodology for staffing and scheduling of customer service representatives (CSRs) in a call center

by Gobaco, Bryan O., Franco, Lou Rose Elaine Fong
Published 2004

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