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1

Service quality as an antecedent in enhancing customers’
behavioural intentions: a case study of Malaysian army medical
centers

Service quality as an antecedent in enhancing customers’ behavioural intentions: a case study of Malaysian army medical centers

by Azman Ismail, Ilyani Ranlan Rose, Nur Afiqah Foboy
Published 2016

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2

Interlinkages between service quality, customer satisfaction and customer loyalty in Malaysia: a case study of Armed Forces Medical Organizations

Interlinkages between service quality, customer satisfaction and customer loyalty in Malaysia: a case study of Armed Forces Medical Organizations

by Azman Ismail, Hafizah Omar Zaki, Ilyani Ranlan Rose
Published 2016

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Article