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Khoo, Yin Xue.
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Khoo, Yin Xue.
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Demographic effects on customers’ expectations and perceptions of service quality in Singapore retail banking industry.
by
Khoo
,
Yin
Xue
.
,
Ng, Adeline Shi Han.
,
Sim, Agnes Hui Qi.
Published 2010
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Final Year Project
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