Enduring image: Capturing defining moments in crises

by HO, Benjamin, PANG, Augustine, AUYONG, Grace Xiao-Pei, LAU, Liang-Tong
Published 2014

Enduring image : capturing defining moments in crises

by Ho, Benjamin, Pang, Augustine, AuYong, Grace Xiao-Pei, Lau, Liang-Tong
Published 2014

Enduring image: Toward a conceptualization capturing defining moments in crises and how these impact organizations

by HO, Benjamin, AUYONG, Grace Xiao-Pei, DONG, J., LAU, Liang Tong, PANG, A.
Published 2011

When should organizations apologize in times of crises? : Examining how the timing of apologies, prior reputation and procedural justice influence stakeholders’ perceptions, attitu...

by Cheng, Brinda Shu Yu., Ho, Benjamin Meng-Keng., Nur Aini Malik Fadjiar., Lau, Liang Tong.
Published 2012

When should organizations apologize in times of crises? : examining how the timing of apologies, prior reputation and procedural justice influence stakeholders’ perceptions, attitu...

by Cheng, Brinda Shu Yu, Ho, Benjamin Meng-Keng, Nur Aini Malik Fadjiar, Lau, Liang Tong
Published 2013