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1

Service quality attributes of group package tour guides in Malaysia.

Service quality attributes of group package tour guides in Malaysia.

by Lee, Shin Ying, Ab. Aziz, Yuhanis
Published 2013

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2

The influence of emotional labour strategies on customer satisfaction and word of mouth recommendations in group tours

The influence of emotional labour strategies on customer satisfaction and word of mouth recommendations in group tours

by Lee, Shin Ying, Abdul Aziz, Yuhanis, Md Sidin, Samsinar, Saleh, Rosli
Published 2014

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