Congruency of scent and music as a driver of in-store evaluations and behavior

بواسطة Wirtz, Jochen, Mattila, Anna
منشور في 2018

The role of pre-consumption affect in post-purchase evaluations of services - an experimental investigation

بواسطة Wirtz, Jochen, Mattila, Anna
منشور في 2018

Consumer responses to compensation, speed of recovery and apology after a service failure

بواسطة Wirtz, Jochen, Mattila, Anna S.
منشور في 2018

Consumer complaining to firms : the determinants of channel choice

بواسطة Wirtz, Jochen, Mattila, Anna S.
منشور في 2018

The roles objective and self-assessed knowledge in the consumer search process

بواسطة Wirtz, Jochen, Teo, Swee Cheok, Mattila, Anna S.
منشور في 2018

The effects of consumer expertise of evoked set size and service loyalty

بواسطة Wirtz, Jochen, Mattila, Anna S., Teo, Swee Cheok
منشور في 2018

The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviors

بواسطة Wirtz, Jochen, Mattila, Anna, Tan, Rachael L. P.
منشور في 2018

Target-arousal as a mediator of the impact of affect on service satisfaction

بواسطة Tan, Rachel Lu Pheng, Wirtz, Jochen, Mattila, Anna
منشور في 2018