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Nazifi, Amin
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Nazifi, Amin
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Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers
by
Nazifi
,
Amin
,
Gelbrich, Katja
,
Grégoire, Y.
,
Koch, Sebastian
,
El-Manstrly, Dahlia
,
Wirtz, Jochen
Published 2022
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