Relationship between service quality and customer satisfaction: A systematic literature review

by Bakri, Mohammed Hariri, Ismail, Ashari, Rusli, Norsahiat, Abu Bakar, Mohammad Aqmal, Othman, Habibullah
Published 2023

The mediating role of corporate image relationship between SERVQUAL and auditee satisfaction: The study of smalls and medium enterprise in Malaysia

by Ismail, Ashari, Bakri, Mohammed Hariri, Nordin, Mohd Norazmi, Othman, Habibullah, Abdul Adis, Azaze-Azizi
Published 2021