Is saying sorry good enough? Examining the typologies of apology in organisational response during health crises

by Loh, Jun Qi, Peh, Marilyn Hui-Ying, Zelani, Nur Hanisah, Rodriguez, Sarah Ann
Published 2012

Is saying sorry good enough? : examining the typologies of apology in organisational response during health crises

by Loh, Jun Qi., Peh, Marilyn Hui Ying., Nur Hanisah Zelani., Rodriguez, Sarah Ann.
Published 2013

Is saying “sorry” enough? Examining the effects of apology typologies by organization on consumer responses

by LWIN, May O., PANG, Augustine, LOH, Jun-Qi, PEH, Marilyn Hui-Ying, RODRIGUEZ, Sarah Ann, ZELANI, Nur Hanisah Binte
Published 2017