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THE EFFECT OF FUNCTIONAL QUALITY, TECHNICAL QUALITY AND IMAGE ON SERVICE QUALITY IN HIGHER EDUCATION BASED ON STUDENT'S PERCEPTION (Case Study : Industrial Engineering Study Program ITB)

THE EFFECT OF FUNCTIONAL QUALITY, TECHNICAL QUALITY AND IMAGE ON SERVICE QUALITY IN HIGHER EDUCATION BASED ON STUDENT'S PERCEPTION (Case Study : Industrial Engineering Study Progra...

by PRASEPTA S.S. (NIM : 23406001); Pembimbing: Prof. Dr. Ir. Ubuh Buchara Hidajat, FELIKS

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