Customer-oriented behaviour of front-line service employees: The need to be both willing and able

by Pimpakorn N., Patterson P.
Published 2017

A contingency model of client repatronage in a financial auditing services context

by Sarapaivanich N., Patterson P.
Published 2017

Factors affecting the structure of buying centers for the purchase of professional business advisory services

by Dawes, P.L., Dowling, G.R., Patterson, P.G.
Published 2016