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SUN, Shujing
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SUN, Shujing
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SUN, Shujing
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1
Field experiments in operations management
by
GAO, Yang
,
LI, Meng
,
SUN
,
Shujing
Published 2022
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2
The value of humanization in customer service
by
GAO, Yang
,
RUI, Huaxia
,
SUN
,
Shujing
Published 2021
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3
Chronic customers or increased awareness? The dynamics of social media customer service
by
SUN
,
Shujing
,
GAO, Yang
,
RUI, Huaxia
Published 2021
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Business practice of social media - Platform and customer service adoption
by
SUN
,
Shujing
,
GAO, Yang
,
RUI, Huaxia
Published 2020
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5
Does active service intervention drive more complaints on social media? The roles of service quality and awareness
by
SUN
,
Shujing
,
GAO, Yang
,
RUI, Huaxia
Published 2021
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6
The power of identity cues in text-based customer service: Evidence from Twitter
by
GAO, Yang
,
RUI, Huaxia
,
SUN
,
Shujing
Published 2023
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