Implementing ITIL-based CMDB in the organizations to minimize or remove service quality gaps

by Sharifi, Mohammad, Ayat, Masarat, Sahibudin, Shamsul
Published 2008

Combining ITIL, COBIT and ISO/IEC 27002 in order to design a comprehensive IT framework in organizations

by Sahibudin, Shamsul, Sharifi, Mohammad, Ayat, Masarat
Published 2008

Service quality improvement frameworks

by Sharifi, Mohammad, Sahibudin, Shamsul, Ayat, Masarat, Ibrahim, Suhaimi
Published 2008

CMDB implementation approaches and considerations in SME/SITU's companies

by Ayat, Masarat, Sharifi, Mohammad, Ibrahim, Sulaimi, Sahibudin, Shamsul
Published 2009

Lessons learned in ITIL implementation failure

by Sharifi, Mohammad, Ayat, Masarat, Abd. Rahman, Azizah, Sahibudin, Shamsul
Published 2008

Collaborative knowledge management systems for learning organisations

by Abdullah, Rusli, Sahibudin, Shamsul, Alias, Rose Alinda, Selamat, Mohd Hasan
Published 2005

Requirements engineering process improvement: a review and research agenda

by Solemon, Badariah, Sahibudin, Shamsul, Abd. Ghani, Abdul Azim, Jais, Jamilin
Published 2007

A framework for knowledge management system implementation in collaborative environment for higher learning institution

by Abdullah, Rusli, Selamat, Mohd. Hasan, Sahibudin, Shamsul, Alias, Rose Alinda
Published 2005

Collaborative knowledge management portal for managing research at higher learning institution

by Abdullah, Rusli, Sahibudin, Shamsul, Alias, Rose Alinda, Selamat, Mohd Hasan
Published 2005

Distributed knowledge management portal for Learning Organizations with collaborative environment

by Abdullah, Rusli, Sahibudin, Shamsul, Alias, Rose Alinda, Selamat, Mohd Hasan
Published 2006