Chalet and resort guests expectation and perception of the quality factors using SERVQUAL dimension

by Omar, Muhd Khaizer, Shamsul Azman, Nur Arnie Sazerin, Jusoh, Rosnani, Jamaluddin, Rahimah, Abdul Kadir, Suhaida
Published 2020

Determining quality factors contributing to chalet and resort guest lodging satisfaction using SERVQUAL dimension analysis

by Omar, Muhd Khaizer, Shamsul Azman, Nur Arnie Sazerin, Jusoh, Rosnani, Zakaria, Anis, Mohd Sufian Kang, Enio Kang
Published 2020