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The increase of Electric Basic Rate (TDL) in 2002 has asked PT.PLN (Persero) to improve its service quality and its efficiency continuous. Based on the system it has today, it is difficult for PT.PLN to improve it services. Moreover, the system has caused problem of the big amount of loss (nearly 30...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/11482 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | The increase of Electric Basic Rate (TDL) in 2002 has asked PT.PLN (Persero) to improve its service quality and its efficiency continuous. Based on the system it has today, it is difficult for PT.PLN to improve it services. Moreover, the system has caused problem of the big amount of loss (nearly 30%) and of the amount of arrears which has an average value 3 up to 4 % per month. Besides, the system has inflicted a loss of time value of money upon PLN because it received payment from customers after a two-month electrical consumption. Kaliber product (Kartu Listrik Berbayar) -- payment system of prepaid electricity consumption with smartcard technology - can be a solution of problems mentioned above. By using this system, arrears can be minimized, cash flow would not be late, and service improvement - like loyalty, multifunction payment, lottery - is possible to apply. On the customer side, there will never be a miswriting of kWh-meter which has been the customer most often complaint. Customer can also control his electric energy use by monitoring his consumption anytime in the Kaliber terminal. Kaliber customer targets are residential, business and social circle, and government offices which have an average value from Rp.50.000 up to Rp.10.000.000. The payment system uses a card sold in markets which has a value of Rp.100.000 up to Rp.250.000, or sold/refilled at each UPPs with certain amount. The implementation of Kaliber project which needs a big investment urges PLN to involve third party to hold this project together with profit sharing system. The most mutually profitable share rate is 6,34% for investor from total Kaliber customer ineome with MARR 23% (5% over bank interest). The relation between minimum share rate for investor and the Internal Rate of Return (share = 4,0663 + 0,099 IRR) can be a management tool in making a decision of Kaliber implementation project. <br />
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