OPERATION STRATEGY RECOMMENDATION TO INCREASE SUBSCRIBERS' LENGTH OF STAY IN PCMD (PREFERRED CUSTOMER MANAGEMENT DEPARTMENT) PROVIDER WEST JAVA REGION
Preferred Customer Management Department (PCMD), as a new division established by Provider X in 2006, has several main objectives: managing Provider X Priority customers, S product community, and T for the prepaid kartuAs. From the PCMD performance observation, it shows that customer's Length o...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/11887 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |