DESIGN OF CUSTOMER RELATIONSHIP MANAGEMENT MODEL OF A POSTPAID PRODUCT (CASE STUDY: PT EXCELCOMINDO PRATAMA. TBK.)
Tight competition happens in telecommunication business. In business world, communication with customers is the trigger and the key of company success. Telecommunication company encounter difficult challenge in keeping customers related with development of information technology and fast growth o...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/12986 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |