ARCHITECTURAL DESIGN OF KNOWLEDGE MANAGEMENT SYSTEM

• Main Author: MEURAH MIRZA , TEUKU
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/13140
• Institution: Institut Teknologi Bandung

At this era of knowledge, knowledge is not only regarded as science, but knowledge has become important strategies for achieving competitive advantage. Currently, capital strategies for the organization have experienced the paradigm shift, where the capital strategy the organization is not only the resources which are tangible, such as, financial, building, land, technology and other assets, but the strategies that are existent intangible such as knowledge . Knowledge capital has become an important strategy for the organization to achieve organizational excellence. The consequences of the inclusion of capital as one of the strategies for the organization that need a reliable management that is capable of managing the knowledge capital in order to become a reliable strategy. Knowledge management was introduced as a management which aims to manage knowledge. Basic idea of KM is to colaborate or accumulate knowledge, tacit knowledge with explicit knowledge so that the organization can create new knowledge or innovation. Innovation in this case is not only a product innovation but also to business process innovation and other innovations. This thesis is intended to answer questions such as research factors are influential in knowledge management, knowledge management architecture and the steps needed to implementation knowledge management in organizations. Methods used to study literature to find what factors are affecting knowledge management, the factors will be used as basic components as the basis for developing knowledge management architecture. Meanwhile, to determine the steps the application of knowledge management, made the analogy between the concept of information systems with the concept of knowledge management. If the analogy of the results found that the results of knowledge management can analogue with the information system, then the next step is to identify steps what is needed to implement a knowledge management based on steps of information system development. This thesis ends with the process of doing a case study that aims to implemented knowledge management architecture and the implementation of the steps that have been proposed previously. Results from the case study states, to build a knowledge management involves 4 main components, namely people, process knowledge management, learning organization and information technology. In building knowledge management organizations need to implement the knowledge management process systematically. Knowledge management relates closely with the organization's culture as a stimulation to give motivation to the members of its organization to improve competence and want to share knowledge, because of that reason, organization members need to be supported with the discipline of learning organization refers to a member organization would increase the interest and want to share knowledge. With the purpose to facilitate the implementation process of knowledge management, information technology is used, so that the implementation of knowledge management process will become easier, effective and efficient.