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There are three main processes to design a call center. They are designing input, designing output, and final call center design process. The first process is determining input which is based on consumer data. The main purpose of this step is to calculate traffic load. Because it’s hard to find t...
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| Main Author: | |
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/13460 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |