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The design of a call center algorithm for telecommunication operator based Interacitve Voice Response with Erlang B and C basic is described and analyzed in this final project. The objective of this design is to create a call center <br /> <br /> <br /> model for telecommunicatio...
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| Main Author: | |
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/14598 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |