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Customer satisfaction with a product depends on the product performance over a warranty period. Failures which accurs just after the product purchase and just after the warranty expire will lead to customer dissatisfaction. Each dissatisfied customers with the product performance over the warranty p...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/15490 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
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