IMPROVEMENT SERVICE QUALITY (CASE STUDY : GARUDA AUTO WORKSHOP)
The automotive industry in Indonesia developed very fast, so as the existence of the workshop could not be separated from his vehicle. The owner of the vehicle that wanted his car always perfect opened the opportunity of the workshop business body repair. However in the middle of the competition tha...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/15912 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |