IMPLEMENTATION KNOWLEDGE MANAGEMENT AS SOLUTION TO INCREASE CENTRAL SERVICES PERFORMANCE

• Main Author: BACHTIAR DAMANIK (NIM: 29107143); Pembimbing Akademik : Prof. Dr. Ir. Jann Hidajat Tjakraatma, MANNIX
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/16349
• Institution: Institut Teknologi Bandung

On the globalization era recently, company performed transformation to survive in the global competition. Transformation is needed as a market value and company <br /> <br /> <br /> competency. In order to expand transformation, company required environment that support sharing knowledge. Of course it will not be easy, since some of the people think that knowledge as his market value to compete with others. This opinion become a challenge for company to change people mindset. <br /> <br /> <br /> To change mindset, company should transform itself to be company which apply knowledge management (KM). Knowledge management is needed to manage individual knowledge become knowledge asset. <br /> <br /> <br /> This thesis focus on KM implementation to increase Central Services Division performance. Recently Central Services Division performance need to get attention due to unsatisfy client and failed to achieve key performance indicator, at the end it will impact to <br /> <br /> <br /> employee bonus. This indication can be seen from behind schedule and over budget, caused decreasing productivity factor (PF). Therefore this research is needed to find the root causes. Questioner was spread to find symptom so it can be grouping base on categories. After finding symptom, then ABC analysis approach to find the root causes. The two top of the highest percentages of ABC analysis will be assumed as the root causes of PF decrease that has to be handled. <br /> <br /> <br /> There are five steps to solve those two root causes, which is establish KM objectives, identification people, process and technology need, establish KM strategy to reach KM objectives, get commitment from management and identification KM components. <br /> <br /> <br /> After establishing above steps, then initiate KM initiative. To make easy to implement, then it divided into two plan periods of implementation, which is short period and middle period. By following those two plans, hopefully it can increase Central Services Division performance.