E-GOVERNMENT BLUEPRINT DEVELOPMENT USING ENTERPRISE ARCHITECTURE PLANNING METHODOLOGY IN PALANGKARAYA CITY GOVERNMENT

• Main Author: NUGRAHANINGSIH (NIM 235 05 037); Pembimbing : Kridanto Surendro, Ir, M.Sc., Ph.D., NAHUMI
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/16642
• Institution: Institut Teknologi Bandung

Fast development of technology and increasing of customer expectation on product and service are two of many factors that give pressure to organizations, including government organization. As a response to that pressure, organization then doing effort in order to increase its quality and competitive advantage that supported by information technology. In government organization, using information technology to increase service quality to citizen is known as e-government. <br /> <br /> <br /> Indonesian government insists that every government institution that does e-government has to have a blueprint for e-government development. E-government blueprint is a detail development plan that consists: (1) application blueprint; (2) human resource blueprint; (3) network blueprint; (4) information blueprint; (5) financial blueprint; (6) organization blueprint; (7) management system and work process; and (8) maintenance blueprint. <br /> <br /> <br /> This research did data, application, and technology e-government blueprint development in Palangkaraya City Government using Enterprise Architecture Planning approach. Scope of research is limited to permit services that provided by Palangkaraya City Government. <br /> <br /> <br /> EAP steps include understanding of current organization condition, developing future architecture, and creating implementation plan to move from current condition to defined future architecture. Before creating implementation plan, gap analysis is conducted to understand gap between current condition and future condition. <br /> <br /> <br /> Data about condition of organization is collected by spreading questionnaire to agencies that are involved in permit and non-permit services, interviewing, learning existing documentation in Palangkaraya City Government, and direct observing in Palangkaraya City Government. <br /> <br /> <br /> Observation and analysis of current condition of permit service in Palangkaraya City Government results 41 processes that grouped in six process groups, two applications that related to permit service, and 116 data entity. The process groups are: (1) Service Management; (2) Technical Team Management; (3) Administration; (4) Citizen Satisfied Assurance; (5) Official Document for Citizen Processing; and (6) Official Document for Business Processing. <br /> <br /> <br /> Analysis on current business process of permit services in Palangkaraya City Government results a conclusion that an optimization on business process of permit service is needed. The proposed service pattern is Pelayanan Terpadu Satu Pintu as defined in Peraturan Menteri Dalam Negeri No. 24 Tahun 2006 about Guidance of Pelayanan Terpadu Satu Pintu. Changes on service pattern will change the organization structure and authority sharing in Palangkaraya City Government. <br /> <br /> <br /> Before developing the future architecture, an analysis of using potential technology is conducted. This step is to make sure that the future architecture and technology investment will be fully support the objective of permitting service: giving the prima service to citizen. Consider to the input from analysis of using potential technology and managed data, future architecture has 12 applications that grouped in six information systems. These information systems namely: (1) Planning Information System; (2) Technical Team Information System; (3) G2C (Government to Citizen) Information System; (4) Administration Information System; (5) Citizen Satisfied Assurance; and (6) G2B (Government to Business) Information System. The twelve future applications will be obtained by upgrading one existing application and creating 11 new applications. <br /> <br /> <br /> Application implementation priority is arranged in four steps that describe data dependency among these steps. In addition to data dependency, application implementation arrangement also considers the organization needs and available human resource. These four steps are divided in short term program (1-2 years) and long-term program (2 years). <br />