QUALITY POLICY ANALYSIS AIRPORT TERMINAL OF TJILIK RIWUT WITH METODE ANALYTICAL HIERARCHY PROCESS (AHP)

• Main Author: NINDYA LARAS SITORESMI (NIM : 25007044); Pembimbing : Harmein Rahman, ST., MT.
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/16709
• Institution: Institut Teknologi Bandung

There are many policy approaches could be applied in airport service improvement. One of these methods is the Analytical Hierarchy Proses (AHP) which the paie-wisw comparison. In opinion of each stakeholder is being compared in order to obtain a value. Evaluation was carried by out by comparing number of elements that developed in a hierarchy system the quantitative estimation indicated the value of each element. The objective of this thesis is to evaluate an airport service improvement by implementing Analytical Hierarchy Proses (AHP) with case study of “Tjilik Riwut” Airport in Palangka Raya – Central Kalimamtan province. The AHP process comprised activities as follow, setting up the hierarchy, determining the criteria (elements) and sub criteria (sub elements), determining alternatives, resondents/stakeholders, value of criteria, and priority. The criteria that measured in this study were 1) Parking lot and access road to the airport; 2) Security check-in; 3) waiting room; 4) check-in counter; 5) information system, and 6) arrival area. The stakeholder involved were represented by 4 (four) groups such as the goverment aouthorities (Department of communications), airlines, and users (represented by university lectures and airport consultans) Hierarchy structure that developed in this study was included 4 (four) top level as, i.e. the goal; level one with six elements. Level two with twenty three sub elements, and level three with two alternatives, quality improvement and human resources development. Analysis result indicated that the quality of human resources was very low so the service to airport’s users was not optimum. Moreover, almost all sections and sub sections from the result showed an unsatisfactory quality to human resources.