#TITLE_ALTERNATIVE#

• Main Author: SEBASTIAN (NIM : 234 10 035); Pembimbing : Dr. Ir. T.M. Agung Ari Samadhi, SAMUEL
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/17145
• Institution: Institut Teknologi Bandung

This research is done in a international scale textill company, that is PT. Graha Surya Angkasa (GSA). This research is began with identification to whole work sistem of PT. GSA. Based on that inisial identification, foreknown that knowledge sharing process at marketing followup subdivision had some problem indication. Because followup is the most important things for do a relationship with customer, so this research is done to knowing intelectual, communication, trust, and leader control factor in knowledge sharing process which is influence customer satisfaction. To knowing those factor without incurring the risk on the real system, one of the metods for knowing itu is with doing agent-based simulation. Conclusion for this research that is simulation for knowledge sharing based agen to support marketing division, and for knowning factors, such that intelectual, communication, trust, and leader control towards customer satisfaction. This research is also using 3 different agent to facilitate knowledge sharing mekanism. This mekanism which is happened such as knowledge sharing mekanism between marketing followup and knowledge sharing mekanism from marketing followup to production operator. Based on simulation result which is happened, might be known that all the factor, such that : intelectual, and management control factor in doing knowledge sharing activity influenced positively to customer satisfaction. But communication between staff, and trust factor in doing knowledge sharing activity influenced negatively to customer satisfaction