RETENTION STRATEGY ANALYSIS OF SPEEDY KANDATEL BANDUNG
The large number of broadband internet service providers make competition in this industry become more competitive, in which impact Speedy that provides broadband internet cable service, where Speedy had to face challenges such as high customer churn rate that <br /> <br /> <br /&...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/17219 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |