PENGUKURAN KEPUASAN PELANGGAN DALAM USAHA MEMENANGKAN PERSAINGAN STUDI KASUS: PT. TELKOMSEL
PT. Telkomsel as a sclular telephony operator believe how important to win the competition. The way to win the competition are keep their existing customer and find the new customer. Both can be succes if PT. Telkomsel can deliver the best service for the customer so the customer can be satisfied Th...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/1762 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |