FACTORS ANALYSIS OF LONG-TERM COOPERATION IN PT TELKOM

• Main Author: KHARISMAWAN (NIM: 29109083); Pembimbing: Gatot Yudoko, Ph.D, AJI
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/17863
• Institution: Institut Teknologi Bandung

Background of this final project is PT Telkom want to attempt for achieve a strong competitive position through long-term partnership with Supplier. Business issues of this final project is develop models of long-term cooperation with Supplier. Long-term cooperation relationship is influenced by dimensions of commitment, trust, dependence, satisfaction, communication, reputation, and risk. Each dimensions have some variables that will be used in questionnaire that will be distributed to respondents which is Supplier of PT Telkom who got project of PT Telkom in 2010. Respondents for Supplier of PT Telkom is determined by PT Telkom itself. PT Telkom determines Supplier sample which 10% from 700 Supplier so that the sample was 70 Supplier. The questionnaire was created and then distributed to respondents. Supplier response results tested by validity test. In validity test, from 29 variables in questionnaire contained only 1 variable that is not valid at reality level and all variables expectation level declared valid. Invalid variable will be eliminated and re-validation test for other variables. If all variables have declared valid, next test is reliability test. Reliability test results showed all dimensions have Cronbach's Alpha on top of the range which means they are good enough and adequate, thus can be concluded that all variables in each dimension at reality level and expectation level is reliable and can be used as an instrument of research. After reliability test, next step is to find the average value of each variable on reality level and expectation level to be analyzed with importance performance analysis. Importance performance analysis has quadrant analysis component. By quadrant analysis, average value of each variable in reality level is plotted to x-axis and average value of each variable in expectation level is plotted to y-axis. Those values are plotted into diagram Cartesians which consists of 4 quadrants that are quadrant I (high priority), quadrant II (maintaining performance), quadrant III (low priority), and quadrant IV (excessive). <br /> <br /> <br /> From 28 variables, 18 variables included in quadrant I, 9 variables included in quadrant II, 1 variable included in quadrant III, and no variables are included in quadrant IV. All variables contained in the quadrant I should be prioritized for repair, all variables contained in quadrant II is the strength or superiority of PT Telkom in Supplier’s eyes where PT Telkom need to maintain quality and performance of these variables, variable contained in quadrant III can be ignored by PT Telkom because these variable were considered less good by Supplier, and variable contained in quadrant IV are considered excessive by Supplier so that improved performance on these variables will only result in waste of resources