A PROPOSAL TO IMPROVE EMPLOYEE PERFORMANCE THROUGH EMPLOYEE ENGAGEMENT SURVEY IN PT KBI

• Main Author: HARVID (NIM : 29110413) Pembimbing: Dr. Ir.Aurik Gustomo, ALBERTUS
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/17877
• Institution: Institut Teknologi Bandung

PT. Karunia Berca Indonesia is one of the best steel galvanizing factory in Indonesia. PT KBI has 3 products there are desing and engineering, structural fabrication and construction, galvanizing and painting. KBI have some problems like lack of willingness to train, lack of employee development program, and lack of facilities. That 3 factors are performance indicator. Low on employee performance will decrease the revenue. With root cause analysis can be found the main problem in PT KBI is lack of performance.To increase employee performance, KBI must determine the engagement for the employee. There is a tool used to determine the engagement, the tool is employee engagement survey. The survey composition is a synthesis from ASTD (American Standard training and development), Gallup, and DDI (Development Dimensions International). The research method is quantitative by using questionnaire.After collecting the questionnaire data, the analyzed is done with SPSS program. The results are determining 2 main factors to increase engagement in PT. KBI. There are receive adequate resources variable, and Efficient work Environment (culture) variable. Deeper interview for 2 main problem is done with some staff in PT. KBI. Interview result about receive adequate resources, KBI is lacking Indoor area for painting and wielding, and the storage capacity. The second problem is about training habit. KBI want every employee to go training, but the employee think training is wasting time. The solution for the first factor are adding roof for outdoor activity and expanding the area for storage. The solution for the second factors is doing second order change by creating champion to help brainstorming the other employee about training, train the champion to have change management skill, and doing celebration every 6 months for assessing training program and appraisal for the employee who participate in training and making good development for the company’s future.