DESIGN OF PERFORMANCE MEASUREMENT SYSTEM BASED ON SUPPLY MANAGEMENT PROCESS AT SUBDIREKTORAT SUPPLY PLANNING AND CONTROL PT TELEKOMUNIKASI INDONESIA, Tbk

• Main Author: B. HUSNA KESUMAWATI (NIM: 29109053); Pembimbing: Dr. Ir. Dermawan Wibisono, M. Eng.
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/18162
• Institution: Institut Teknologi Bandung

PT Telekomunikasi Indonesia, Tbk. is a telecommunications service provider and the largest network in Indonesia with its new business portfolio of Telecommunication, Information, Media and Edutainment (TIME). In Telkom&#697;s business processes, supply management contributes to the creation of business value, particularly in determining quality suppliers as well as its vision of a world&#8208;class supply management. <br /> <br /> <br /> <br /> <br /> Related to business issues facing supply management process is the Sub&#8208;Directorate of Supply Planning and Control (SPC), as the executor of a strategic function, is still difficult to find areas that need improvement / upgrading, and the company&#697;s development plan. Based on strategic supply management model analysis, known to one of the causes is the absence of that measure vocational adequately supply management process. Therefore, this final project designed a new performance measurement system called Supply Management Performance System (SMPS), which measures the performance of supply management process. <br /> <br /> <br /> <br /> <br /> SMPS is a combination between two performance measurement frameworks; they are the Balanced Scorecard (BSC) and SCOR. SMPS uses 4 BSC perspectives, namely financial, customer/ user, internal business process, and learning & growth that come with the strategic objectives for each perspective. And the total performance for the fourth perspectives amount 38 variables, which are determined following the SCOR model, adjusted for the model of strategic supply management of Telkom. Each variable is accompanied by indicators of measurement, calculation, and data needed. The performance is completed by proposed display. The overall measurement model can be implemented within one year as has been done Telkom, with the evaluation period per quarter in each period. <br /> <br /> <br /> <br /> <br /> Furthermore, for a new performance measurement model can be implemented well and achieve continuous process improvement and fundamental change is expected, then the process of measurement&#8208;evaluation&#8208;diagnosis&#8208;follow&#8208;up for each variable should be done continuously. In addition, the current vocational aspect, the reporting system and resource requirements, socialization and training, and dashboards, also need to be considered at the time of implementation SMPS. So, the limitation of performance result or variable can be detected as soon as possible.