DESIGN MODEL OF SERVICE QUALITY IN HIGHER EDUCATION (Studies in Education Units Owned Ministry of Industry, Chemical Industry Education Technology - Medan)
Institution or institution of higher education can be seen as an institution engaged in services sector. In line with the ongoing trend in the services sector, attention the service quality of higher education institutions have also increased. Concomitant with increasingly intense levels of compe...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/19140 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |