ANALYSIS AND IMPROVEMENT OF SERVICE QUALITY IN ORDER TO ACHIEVE TARGETED OCCUPANCY RATE AT CITI FLYER
In April 2005, Cipularang Toll Road was opened to connect Jakarta and Bandung, accommodating high volume of traffic and become the busiest toll road in Indonesia. In addition to Jakarta City, the numbers of passengers from Bandung to Jakarta International Airport are also high. So, CITI TRANS as exe...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/19666 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |